frequently asked questions

Simply click the questions on the right to find the answer.

If you have any further questions or queries not covered by our FAQ please Contact Us

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logo design frequently asked questions
I don’t like any of the initial concepts will I be charged?
Will I own my final logo?
Can you trademark my final logo?
Are there additional charges for multiple colors?
How long will the logo design process take?
How can I pay for my design?
How do I receive my initial concepts?
Can I talk to someone for design advice?
What if I have my own idea for the company logo?
Can you redo my existing company logo?
I’m not based in New Zealand can you help me?
What formats do I receive my completed logo design in?
How do I receive my final logo?
I want my final logo flash animated, can you do this?
Will my final logo be in vector format?
Can I request additional variations of the logo formats?
When do I receive my completed logo design?
Will you supply me with the fonts used in the design?
programming frequently asked questions
What is MySQL?
Can you design and built a custom web-based application for me?
What is PHP?
website hosting frequently asked questions
What is POP email?
What is web hosting?
Im currently with another hosting provider, can I switch to your hosting services?
What does data transfer or “traffic” refer to?
Does your hosting plans include web-based email?
Can I view the website statistics?
What does megabytes or disc space refer to?
Can I upgrade to a larger account?
website design frequently asked questions
Can I update the content website myself?
Why not just use a pre-designed template or tool like Microsoft Frontpage?
Can you build me an ecommerce website?
Do you submit my site to search engines?
Can you optimize my site for better search engine rankings?
How long does it take to have a web site designed?
Do you work off templates?
If I already have a site can you help me improve it?
Can I add more pages at a later time?
Who "owns" the website after it is created?
graphic design frequently asked questions
What software can you work with?
What if I am not located in your geographical area?
What kind of graphic design services do you provide?
Can you design a brochure and other requirements to compliment my new branding?
How will I receive my design project once it is finished?
Who owns the copyright for work done for me?
general frequently asked questions
How long have you been in business?
What forms of payment do you accept?